Term & Conditions

Terms & Conditions

General Terms:

1. All prices can be reviewed at helptower.in at any time.

2. Acceptable payment method for services is provided on the official website.

3. All payment invoices are generated 7 days before payment is due. Failure to pay by the due date will result in suspended and, ultimately terminated service.

Late payments after 5 days are subject to a payable as a late fee.

4. Subscription-based payments can be canceled at any time but refund/credit back can’t be applicable after 7 days.

5. As a registered customer of Helptower, you agree to receive emails promoting any special offer(s), including third party offer(s). You may unsubscribe from newsletters by clicking the “unsubscribe” link at the bottom of any newsletter we’ve sent. For your convenience, all information provided during registration with Helptower is subject to Helptower’s Privacy Policy.

6. If the product has free migration then free migration can be done with the same platform like Cpanel to cpanel, plesk to plesk. We don’t provide free migration on differnt panel based service example, Plesk to Cpanel.

Fund / Credit Balance:

1. No Refund after fund added to the Helptower wallet (Credit Balance).

2. Refund provided into Helptower wallet is non-refundable.

Refund Policy:

We provide a 15 Days credit back guarantee (5 Day refund Policy) on all Web Hosting packages with the following conditions:

1. Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups).

2. Refunds are not granted to accounts closed for TOS violations.

3. Existing product upgrade or downgrade will not be refunded, the user will be responsible for the action.

4. VPS Product will not be refunded if the product delivered before requesting for cancellation.

5. Refunds are not granted on Domain Registration/Renewal/Transfer.

6. If already have product and order new product then no refund policy work. only 10 days credit back guarantee.

7. No refund policy for: installation fee, VPS, dedicated servers, SSL certificates, Domain Privacy, Domain names and licenses or custom software installs.

8. No refund will be made if our team not found any issue in your Hosting plan from our side.

9. No refund will be made if your Service(s) is suspended (due to Email Marketing/Email Abuse/Misuse of our service/Inappropriate/Illegal/Immoral/Account Overuse) or terminated.

10. Accounts will be terminated after 15 days after overdue

Backups & Recovery

1. Free Backup is a complimentary service. We don’t charge for it, and data backup is fully automated. We can only able to provide your data if backup available into our storage server.

2. Accounts larger than 15GB WILL NOT be included in backups.

3. Helptower is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on Helptower’s servers.

4. Backup rotation time is weekly and We take a max 4 retention of backup.

5. We only store your data/backup 28 days after overdue, after that your account/website data will be erased Completly, we aren’t responsible for that.

Adult Content Policy:

We do not allow adult content such as pornography or nudity.

Zero Tolerance Spam Policy

1. We take a zero-tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. No refunds will be given.

2. Mailing Policy and Limits: Sending Bulk mails are not allowed on our server, Per cPanel account can send 100 Mails. If any accounts seem to be spamming it will be suspended with or without any notice(Only for shared).

3. Using nulled/cracked Themes and plugins is strictly prohibited,

If we found any type of malware in your account, your account will be terminated instantly.

Thank you for using Helptower.
Contact us : care@helptower.in

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